Authorized HP (HPE & HPI) Service & Support

S&T Macedonia is authorized for HP (HPE & HPI) service and support. S&T is a team of professionals with many years of experience, who are able to ensure the smooth operation of your complex IT system as regards both its business and technical aspects. We offer 24/7 support for business, enterprise, and IT users.

Hardware Support

Thanks to our experience in servicing computer systems, networks, storage devices, and peripherals, we are the vendor of choice for hardware support.

S&T delivers comprehensive support to enterprises of all sizes and environments of all types, including desktops, client/server, print and mobile professionals across the country.

S&T’s services

  • Basic hardware warranty
  • During normal working hours, response time next business day
  • HW warranty upgrade with guaranteed response times within four hours
  • Extended coverage up to 7 days a week, 24 hours a day
  • Basic HW maintenance (after warranty services)
  • Advanced HW maintenance, guaranteed response time within 2 hours
  • Guaranteed repair time, dedicated spare parts, dedicated account manager

Software Support

Systems and software availability is critical for our customer’s staff and IT decision-makers. The wish to increase systems and application availability while reducing individual downtime results in improved automated support systems.

However, there will always be a need for a human interface when systems and procedures fail. Timely access to your data is essential in running your business. With internal and external virus attacks and other application challenges, it's a constant effort for the customer to maintain the availability of high-demand systems.

S&T’s Services

  • Telephone support for operating systems and middleware
  • SW onsite support for operating systems and middleware
  • SW license subscriptions
  • Software onsite installations
  • Software onsite updates