Business Service Management (BSM) is a goal for businesses and a promise from potential providers. A good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT and business. A Business Service Platform (BSP) is the foundation of an effective BSM solution. By employing a BSP solution, the entire business uses tools that monitor, report, and manage business services.
In addition, the overall strategy includes a powerful relationship mapping data repository as the foundation of a robust and versatile cross-platform configuration management database (CMDB). Ultimately, a BSM will provide real-time monitoring of business service health and status.