Thanks to our experience in servicing computer systems, networks, storage devices and peripherals, we are the vendor of choice for hardware support.
S&T delivers comprehensive support to enterprises of all sizes and environments of all types, including desktops, client/server, print and mobile professionals across the country.
Our Service Delivery Centres deliver problem-solving assistance via telephone or Internet 24/7, 365 days of the year.
A nationwide body of certified service professionals with technical certifications assures customer satisfaction.
Areas of expertise
Typical model of operationReceive call via Service Delivery Center and register ticket in the system – follow by check of SLA
Coordinate + plan mission, including preparation of spare parts
- Repairs (ideally at customer’s premises, if not possible at S&T-branch – in this case replacement service providing a swap-out unit)
- Asset management
- Basis imaging (installing OS and standard applications at customer’s premises)
- Clean/Exchange spare parts/Firmware upgrades